Customer Care Executive

We are looking for a Customer Support Executive to handle customer queries and provide support related to Demat accounts, trading accounts, account opening, KYC. The candidate should have good communication skills and a basic understanding of computers.

Key Responsibilities

• Handle customer queries through calls, emails, and other support channels.

• Assist customers with Demat and trading account-related queries.

• Support customers with account opening, KYC, modification, and documentation processes.

• Maintain accurate records of customer interactions and requests.

• Follow company policies, compliance requirements, and data-security procedures.

• Ensure timely resolution of customer issues while maintaining a high level of customer satisfaction.

Required Skills

• Good verbal and written communication skills.

• Basic knowledge of Demat and trading accounts.

• Understanding of KYC.

• Good customer-handling and problem-solving skills.

• Basic computer knowledge, including MS Office.

• Ability to work under pressure and meet service-level targets.

Qualification

• 12th/Graduate in any discipline preferred.

• Freshers can be considered; experience in banking, brokerage, NBFC, or financial-services customer support is an advantage.

Experience

• 03 years in customer support, banking, financial services, or the stock-market/broking industry.

Key Performance Indicators

• Customer satisfaction.

• Query resolution time.

• First-call resolution.

• Accuracy of information provided.

• Adherence to compliance and process guidelines.Role & responsibilities

Preferred candidate profile