Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, quality metrics, and sales conversion rates.

Job Requirements :

• 0-3 years of experience in an international BPO or call center environment.
• Strong communication skills with the ability to handle high-pressure situations calmly.
• Proficiency in English language (written & spoken) with knowledge of basic computer applications.
• Ability to work on an inbound process for international voice calls.