Customer Care Executive

Role Description The Customer Care Executive role is a full-time, on-site position based in Delhi, India. In this role, the executive will handle inbound and outbound customer interactions via phone, email, and messaging platforms, providing clear information about services and resolving queries efficiently. The daily responsibilities include managing customer complaints, ensuring timely follow-up, and maintaining accurate records of interactions in the CRM or internal systems. The executive will support sales and consulting teams by scheduling appointments, clarifying service offerings, and contributing to customer satisfaction and retention. The role also involves identifying customer needs, escalating complex issues appropriately, and consistently delivering a professional, courteous, and solution-oriented experience.

Responsibilities

• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
• Excellent Communication skills, with the ability to explain information clearly and build rapport with diverse customers.
• Basic to intermediate Sales skills, including the ability to present services, handle objections, and support conversions.
• Prior experience in a call center, client service, or customer care environment is preferred.
• Proficiency in English and Hindi (spoken and written), with additional languages considered an advantage.
• Comfort with using CRM tools, office productivity software, and call management systems.
• Strong problem-solving attitude, attention to detail, and the ability to work in a fast-paced, team-oriented setting.
• Minimum of a high school diploma; a bachelor's degree in business, communications, or a related field is beneficial.

Qualifications

• Any Graduate

Salary

• 20,000/- to 25,000/-