Customer Care Executive

Customer Care Executive

Location: Sultanpur, Delhi

Type: Full-Time

Experience: 1–3 years

About Nappa Dori

At Nappa Dori, we celebrate craftsmanship and design-led storytelling. Rooted in Indian

heritage with a modern global outlook, our brand spans artisanal leather goods and lifestyle

products.

We are looking for a customer-focused and proactive Customer Care Executive to join our

Customer Experience team. The ideal candidate should possess excellent communication

and problem-solving skills, with the ability to deliver exceptional customer service across

multiple communication channels. This role is best suited for someone passionate about

creating positive customer experiences.

Key Responsibilities

● Handle customer inquiries through phone calls, emails, WhatsApp, live chat, and

social media platforms.

● Resolve customer complaints, returns, exchanges, refunds, and delivery issues.

● Provide accurate information regarding products, pricing, promotions, and

order status.

● Coordinate with Warehouse, Logistics, E-commerce, and Retail teams.

● Process customer orders, cancellations, returns, and exchanges.

● Maintain customer interaction records using CRM systems.

● Follow up to ensure complete issue resolution.

● Escalate complex issues to relevant departments.

● Monitor customer feedback and improve service.

Qualifications

● Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.

● 1–3 years of experience in Customer Service or Customer Support.

● Experience in retail, fashion, luxury, or e-commerce industry preferred.

What You'll Do:

● Excellent verbal and written communication skills.

● Experience using CRM software or helpdesk tools.

● Strong interpersonal and problem-solving skills.

● Basic knowledge of Microsoft Office.

● Attention to detail and organizational skills.

● Time management and multitasking abilities.

What We're Looking For:

● Passion for delivering outstanding customer experiences.

● Calm and empathetic approach while handling customers.

● Positive attitude and solution-oriented mindset.

● Experience in fashion, lifestyle, luxury, retail, or e-commerce brands is an advantage.