Customer Care Executive

Role & responsibilities

Handle inbound customer calls for a US-based telecom process.

Resolve customer queries efficiently while delivering an excellent customer experience.

Troubleshoot telecom-related issues and provide accurate resolutions.

Maintain high standards of communication, quality, and customer satisfaction.

Accurately document customer interactions in the system.

Preferred candidate profile

Minimum 1 year of experience in an International Inbound Voice (B2C) process (mandatory).

Excellent verbal and written English communication skills.

Strong customer service, problem-solving, and interpersonal skills.

Comfortable working in night shifts.

Perks and benefits

Minimum 1 year of experience in an International Inbound Voice (B2C) process (mandatory).

Excellent verbal and written English communication skills.

Strong customer service, problem-solving, and interpersonal skills.

Comfortable working in night shifts.

Interested candidate can call or whatsapp on [phone removed] Alisha