Customer Care Executive

Roles and Responsibilities :

• Handle international customer calls, resolve their queries and concerns in a timely and professional manner.
• Conduct thorough investigations into suspected fraudulent activities to identify potential risks and mitigate them.
• Provide exceptional customer service by addressing issues promptly, escalating complex cases when necessary, and ensuring high levels of customer satisfaction.
• Collaborate with internal teams to implement effective risk management strategies and maintain compliance with regulatory requirements.

Job Requirements :

• 1+ years of experience in an International BPO environment or similar industry.
• Strong communication skills for handling international voice calls effectively.
• Proficiency in fraud investigation techniques and ability to analyze data accurately.
• Experience working as a Risk Analyst or Customer Care Executive is preferred.