Customer Care Executive

Location:

Chennai 6th Floor, Velachery-Tambaram Main Road

Total Requirements:

1. Kannada-20
2. Malayalam-30

Qualification: 10th/12th/Graduate

Shift timings: Rotational shifts & week off

Joining: Immediate joiners

Description

As a CCE, you will be the voice of our company, representing Digitide Solutions with professionalism and a customer-centric approach. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be responsible for handling a high volume of customer interactions, providing accurate and timely responses, and ensuring a seamless customer experience.

Responsibilities

• Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
• Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
• Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
• Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
• Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.
• Continuously improve customer service processes and suggest innovative solutions to enhance the overall customer experience.

Qualifications

• A high school diploma or equivalent is required, with a preference for a college degree in a related field.
• Minimum 0-2 years of experience in a customer service role, preferably in a BFSI (Banking, Financial Services, and Insurance) industry.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions.
• Proficiency in using customer relationship management (CRM) systems and other relevant software tools.
• Ability to work in a fast-paced, dynamic environment, managing multiple tasks and priorities.
• Excellent time management and organizational skills, with the ability to meet deadlines.
• A customer-centric mindset, with a passion for delivering exceptional service and a positive attitude.
• Willingness to continuously learn and adapt to new technologies and industry trends.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Location:

Chennai 6th Floor, Velachery-Tambaram Main Road

Total Requirements:

1. Kannada-20
2. Malayalam-30

Qualification: 10th/12th/Graduate

Shift timings: Rotational shifts & week off

Joining: Immediate joiners