Customer Care Executive

Job description

Customer Care Executive Job Description

Customer interactions

• Handle incoming calls and respond to customer inquiries via phone, email, live chat, WhatsApp, and social media. Address a range of issues such as orders, payments, product features, services, and technical problems, and conduct the NPS survey according to the consumer base.

Customer satisfaction

• Ensure to provide BEST IN CLASS EXPERIENCE and ensure customer satisfaction. This includes conducting customer satisfaction surveys, and handling complaints in a timely manner.

Problem-solving

• Efficiently resolving customer issues by utilizing product knowledge and spare parts information to provide effective solutions.

Quality

• As per Preethi Winning Formula Active listening, Patience, Care the Consumer, Clear communication, Technical troubleshooting, Interpersonal skills, Organizational skills, and IT competencies, etc.
• Communicate the customer issues with internal team / Lead for better resolution

Documentation

• Maintaining records of customer interactions and resolutions, this may include collecting proper consumer data base and other reports like (Complaint Registration, Enquiries capture, Call Disposition, Trade Partner email call registration, MFI partner call registration, etc).

Training

• Helping to develop team Mets through on-the-job training and capability development interventions, also learn more about New Launch products.

Selling

• Explaining the benefits of a company's products or services and offers, promotions to customers, and convert the leads into sale.

Emails

• Replaying to customer mail quires with in derived time period (24 hrs).

Communication

• Inform all un-resolved complaints/issues with Consumer Care Lead with immediate for further actions

Languages: English(Must) , Tamil ( Must), Kannada/Malayalam- (Any one)

Variables

• NPS Incentives 
• Attendance bonus

Other info

• 6 days working
• PF, Gratuity 
• Insurance + ESIC (if applicable)

INTERESTED CANDIDATES DM YOUR CV

Cecilia HR ([phone removed])