Customer Care Executive

Role & responsibilities

• Handle inbound and outbound customer calls, emails, or chats professionally.
  
• Respond to customer inquiries regarding products, services, or company policies.
  
• Resolve customer complaints efficiently and escalate complex issues to the appropriate department.
  
• Maintain accurate records of customer interactions and transactions.
  
• Provide accurate information about products, prices, promotions, and availability.
  
• Handle customer complaints, returns, and exchanges according to company policies.
  
• Coordinate with the sales team and store staff to resolve customer issues.
  
• Maintain records of customer interactions and feedback
  
• Inform customers about new products, offers, and loyalty programs.

Preferred candidate profile

• 1 to 2 years of experience in retail customer service, customer care, or front desk roles.
  
• Male Candidates Preferred
  
• Good communication and interpersonal skills