Customer Care Executive

Razvi. Note RESPONSIBILITIES ACTIONS Direct Sales :-

• Assist prospective students in the application process, including providing guidance on how to complete the application, collecting required documents, and submitting the application.
• Review and evaluate applications for admission, making decisions on the eligibility of prospective students based on established criteria.
• Provide guidance and assistance to prospective students in securing financial aid and scholarships.
• Communicate with prospective students throughout the enrolment process, providing updates on their application status, answering questions, and addressing any concerns.
• Connecting with prospective students to provide information and answer questions about the program and convert as Sale.
• Collaborate with other departments to ensure a smooth and seamless enrolment process for prospective students.
• Maintain accurate and up-to-date records and files on prospective students.
• Stay current on industry developments and trends and provide insight and recommendations to improve the Sales/Admissions/Enrolment process.

Admin Support:-

• Email Communication whenever required.
• Sales Force Management - Managing Working/Nurturing/Opportunity pipeline.
• Act as a liaison between internal teams and students.
• Stay abreast of student recruitment trends and best practices.

MINIMUM QUALIFICATION:-

• Graduate Degree.
• Minimum 3 Years+ Experience.

ESSENTIAL SKILLS :-

• Fluency in English
• Excellent organizational and consultative sales skills
• Effective verbal/written communication skills
• Exceptional customer service skills
• Positive attitude and focused
• Ability to creating urgency
• Obtain end-to-end brand and product knowledge
• Utilize consultative approach to close sales

RELEVANT EXPERIENCE:-

• Ability to research, assess, and identify the candidate.
• Ability to work on databases (CRM-SF).

PERSONAL CHARACTERISTICS & BEHAVIOURS:-

• Lead by example,
• Live the core values and drive company culture.
• Self-Motivated
• Adaptability

Please call me between 11 and 6 p.m. at [phone removed] HR Razvi Note: Calls will be answered only during the given time, Monday through Friday.