Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
• Provide accurate and timely solutions to customers' issues related to products/services offered by the company.
• Maintain a high level of professionalism while interacting with customers, ensuring excellent customer satisfaction ratings.
• Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.

Job Requirements :

• 0-2 years of experience in an International Voice Process or similar environment.
• Excellent communication skills for effective interaction with customers from diverse backgrounds.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.