Customer Care Executive
AN Global Services · Pune · onsite · Posted 36d ago
About a minute. You'll make an account on the way through.
About this role
Process - Customer Support for International BPO
Availability: Immediate Joiner
Eligibility : 1+ years exp in International Voice Process
Budget - 5.5lpa
Location - PUNE WFO
Job Type: night shift ( both side cab facility )
Job Purpose
This customizable job description is tailored for a Customer Service at an international BPO (Voice or Blended process). It features key responsibilities, requirements, and an ideal shift structure suitable for global operations.
Job Title: International BPO Executive (Voice / Blended Process)
Key Responsibilities
Customer Interaction: Handle inbound and outbound calls/chats from international customers in a professional and empathetic manner.
Query Resolution: Resolve customer complaints, process orders, and provide accurate information regarding products or services.
CRM Updates: Maintain accurate, detailed records of customer interactions and transactions in the company database.
Target Achievement: Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores
if anyone interested DM your resume on - #[phone removed]
Sourced from naukri
Skills
About AN Global Services
AN Global Services
None
IN
₹6.5L PA avg
Avg at AN Global Services
₹3.5L – ₹5.5L PA
This role
About
ArcelorMittal Digital Consulting Pvt Ltd is a subsidiary of ArcelorMittal, is the Indian branch with a focus on IS/IT supporting entire ArcelorMittal business, in all its segments and countries. This organization supports Consulting, Finance, Controlling, Purchasing, HR, Supply Chain and production processes, including ERP & MES Supporting Teams, IT Infrastructure & Telecom, Cybersecurity & Compliance. With the aim of supporting both legacy technologies as well the latest ones, aggressively adopting the Cloud, Artificial Intelligence (AI), Robotic Process Automation (RPA) or the Internet of Things (IoT), in this team you will find one of the largest technology exposures in the industry. ArcelorMittal Digital Consulting prides itself on delivering efficient, effective IT solutions supporting the business across a wide range of domains. The key to our success is largely dependent on the ability of our teams to work with CIOs and IT Managers across the globe as well with their program management teams to identify, prioritize and track the initiatives agreed with the business.
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