Customer Care Executive

Key Responsibilities:

• Monitor and manage the toll-free call system, ensuring accurate call routing, documentation, and timely customer response.
• Handle customer queries, resolve issues efficiently, and follow up until closure.
• Prepare periodic call reports and coordinate with concerned departments for prompt resolution.
• Maintain and regularly update the customer care call tracker.
• Coordinate travel ticket and hotel bookings for field staff and the VP as required.
• Maintain proper records of travel bookings, travel details, dates, and costs.
• Maintain and update the field staff joining kit tracker and coordinate delivery issues.
• Coordinate sample requests, dispatches, and follow-ups with field staff.
• Maintain sample request trackers and follow up on pending samples until completion.
• Prepare and submit instrument sales reports to VP Sales & Marketing on time.
• Monitor and follow up on the new joiners’ CVL list for timely completion.

Skills Required:

Good communication & coordination skills

Customer handling & problem-solving ability

Good follow-up and documentation skills

Proficiency in MS Excel / basic computer applications

Ability to coordinate with multiple departments