Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues related to credit card transactions, fraud investigations, and risk assessment.
• Conduct thorough analysis of transaction data to identify potential fraudulent activities and provide recommendations for mitigation.
• Collaborate with internal teams to investigate complex cases involving international voice communication.
• Provide expert advice on banking products and services to customers while maintaining a high level of professionalism.

Job Requirements :

• 1-3 years of experience in the financial services industry, preferably in a similar role.
• Strong knowledge of credit cards, fraud investigation, risk analysis, and risk management principles.
• Excellent analytical skills with ability to interpret large datasets effectively.
• Proficiency in handling international voice calls with excellent communication skills.