Customer Care Executive

Required Skills

• Prior experience in an E-commerce BPO / E-commerce Customer Support process is preferred/required.

• Hands-on experience with ticketing tools / CRM systems is mandatory. • Good knowledge of ticket creation, updating, tracking, escalation, and closure.

• Excellent verbal and written communication skills in English; Hindi is an added advantage.

• Strong customer service, listening, problem-solving, and interpersonal skills

. • Good understanding of TAT, SLA, escalation, and customer complaint handling. • Comfortable working with computers, CRM/ticketing systems, and MS Excel

.• Ability to multitask and work in a fast-paced BPO/e-commerce environment.

Preferred candidate profile

1-3 years of experience in Customer Support, Customer Care, E-commerce BPO, Contact Center, Helpdesk, or Ticketing Process. Candidates with strong hands-on experience in e-commerce support and ticketing platforms will be preferred.