Customer Care Executive

Customer Support Executive

Industry: FinTech | Digital Financial Services
Location: Noida

Employment Type: Full-Time
Working Days: 6 Days Working
Shift: Rotational Shifts

Job Overview

We are hiring Customer Support Executives for a fast-growing FinTech organization. The role involves assisting customers through multiple communication channels and ensuring a smooth and positive customer experience.

The ideal candidate should have excellent English communication skills, a customer-focused approach, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Handle customer queries through phone, email, and chat.
• Assist customers with account setup, platform navigation, and troubleshooting.
• Understand customer concerns and provide accurate and timely solutions.
• Resolve customer issues with patience, empathy, and professionalism.
• Escalate complex issues to relevant internal teams such as Product and Operations.
• Maintain accurate records of customer interactions in the CRM system.
• Capture customer feedback and share insights with internal teams.
• Ensure high levels of customer satisfaction through timely and effective support.
• Follow customer service processes and maintain quality standards.
• Coordinate with internal teams to ensure timely resolution of customer concerns.

Eligibility & Qualifications

• Bachelor's degree in Business, Finance, or any related discipline.
• Prior experience in Customer Support, Customer Service, or a similar role.
• Excellent English communication skills both verbal and written.
• Strong customer-handling and interpersonal skills.
• Good problem-solving and analytical abilities.
• Customer-focused mindset with patience and empathy.
• Ability to work independently as well as in a team.
• Proficiency in CRM software and customer support tools is an advantage.
• Candidates with FinTech experience will be preferred.
• Must be comfortable working in rotational shifts.
• Willingness to work 6 days a week.

Call / WhatsApp: Asha Kushwah [phone removed]
Email: [email removed]

Interested candidates can share their updated CV via WhatsApp or email.