Customer Care Executive

JOB DESCRIPTION:

• Answers incoming customer calls regarding product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the companys bottom line by problem solving and turning frustrated clients into repeat customers

REQUIREMENT:

• Good verbal and written communication skills.
• Graduate / Diploma holder in mechanical or automobile engineering
• Age : 18 years and above.
• Skillset : Good Communication Skills in English, Hindi
• Basic knowledge in Computers is a must.

Person Specifications:

• Good English communication skills Verbal & written.
• Basic knowledge of Excel
• Should be able deal corporate customers.
• Should be target oriented.