Customer Care Executive
Neolotex Business Solutions · Bengaluru · onsite · Posted 45d ago
About a minute. You'll make an account on the way through.
About this role
We are looking for a Customer Care Executive to support the ESAF client operations. The ideal candidate should have strong communication skills, customer-handling experience, and the ability to interact with customers in multiple languages.
- Handle inbound and outbound customer calls professionally.
- Address customer queries related to services, accounts, or processes.
- Provide accurate information and ensure timely resolution of customer issues.
- Maintain proper call records, customer details, and follow-up actions.
- Escalate unresolved issues to the concerned team or supervisor.
- Adhere to company policies, quality standards, and compliance guidelines.
- Meet daily productivity and performance targets.
- Minimum 1 year of experience as a Customer Care Executive or similar role.
- Proficiency in any South Indian language (Tamil / Telugu / Kannada / Malayalam) and
Hindi is mandatory. - Good verbal communication skills in English.
- Strong customer service orientation and problem-solving skills.
- Basic computer knowledge and ability to work with CRM systems.
- Ability to work in shifts, if required.
- Experience in BFSI / Banking / Financial Services process.
- Prior experience handling ESAF or similar client processes is an added advantage.
- Opportunity to work with a reputed client like ESAF.
- Professional work environment.
- Career growth and learning opportunities.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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About Neolotex Business Solutions
Neolotex Business Solutions
Financial Services
51-200
employees
2010
16 years old
Bengaluru
headquarters
₹4.2L PA avg
Avg at Neolotex Business Solutions
About
NeoLotex Business Solutions is an Information Technology company which provides technology solutions to customers, across the globe, spanning a range of verticals. The Company provides software products, IT services and Business Process Outsourcing (BPO) for a variety of industry verticals including Telecom, Insurance, Banking, Capital Markets, Government, Manufacturing and Retail. These solutions and services include Managed IT Services, Application Software Development & Maintenance, Business Intelligence, Document Imaging & Digitization, IT consulting and various Transaction Processing services.
Established in 2010, NeoLotex has its registered office in Bangalore with operations across the country.
Today, NeoLotex is in the path of business expansion with more focus in providing practical and relevant technology products and innovative services to BFSI and Telecomm industry and other Corporate.
NeoLotex is committed to play the role of transformation consultants to it’s customers, propelling the concept of ‘innovate and own’, providing sustainable and predictable quality of service, step changes in productivity and improved control and compliance through the use of process improvements, innovative technologies, analytics, domain knowledge and industry experts.
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