Customer Care Executive

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Job Summary

We are seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product/service information, and ensuring a positive customer experience through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and concerns promptly and professionally.
• Provide accurate information regarding products, services, policies, and procedures.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Meet individual and team performance metrics, including response time and customer satisfaction targets.
• Identify customer needs and recommend appropriate products or services.
• Stay updated on company products, services, and industry trends.

Required Qualifications

• Bachelor's degree or equivalent qualification preferred.
• 0-3 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal and customer service skills.

Preferred Skills

• Experience in a BPO/Call Center environment.
• Knowledge of customer relationship management (CRM) systems.
• Ability to handle difficult customer situations professionally.
• Good typing and documentation skills.

Key Competencies

• Customer Focus
• Communication Skills
• Active Listening
• Teamwork
• Time Management
• Problem Solving
• Adaptability

Working Conditions

• Rotational shifts (if applicable).
• Weekends and holidays may be required based on business needs.
• Work from office/hybrid/remote as per company policy.

Salary: up to 4 LPA.

As per company standards and candidate experience.

Location: Mohali

Contact HR: Yamanur K - [phone removed]

[email removed]