Customer Care Executive

Job Title: Customer Service Executive UK Train Ticket Booking Process

For more details kindly contact HR : Janvi - [phone removed]

Job Role:

We are hiring Customer Service Executives for a UK-based Train Ticket Booking process. The role involves assisting customers with train ticket bookings, schedule inquiries, cancellations, modifications, refunds, and providing exceptional customer support.

Key Responsibilities:

- Handle inbound customer calls related to train ticket bookings.

- Assist customers with reservations, cancellations, refunds, and travel information.

- Resolve customer queries efficiently while ensuring a high level of customer satisfaction.

- Maintain accurate records of customer interactions.

- Follow company policies and quality standards.

Eligibility Criteria:

- Minimum HSC/Graduate.

- Excellent communication skills in English.

- Freshers and experienced candidates can apply.

- Basic computer knowledge is required.

Salary & Benefits:

- Net Salary: 20,000 21,000 per month.

- Pacman Incentive: Up to 2,000 per month.

Shift Details:

- Shift Window: 12:00 PM – 3:00 AM (Rotational Shifts).

- 5 Days Working.

- 2 Rotational Week Offs.

Location: GURUGRAM

Preferred Skills:

- Good communication and customer service skills.

- Strong problem-solving ability.

- Ability to work in rotational shifts.

- Customer-focused attitude.