Customer Care Executive

Role & responsibilities

• Respond to customer inquiries and concerns via email in a professional, clear, and empathetic manner.
• Provide accurate and detailed information regarding our products and services.
• Maintain thorough documentation of customer interactions and ensure timely follow-ups.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Adhere to response timelines, communication standards, and company policies.

Preferred candidate profile

• Excellent written communication skills with strong attention to tone, clarity, and professionalism.
• Prior experience handling email-based customer communication and familiarity with email management tools.
• Strong problem-solving skills with a customer-first approach.
• Ability to multitask, prioritize responsibilities, and work efficiently.
• Preferred: Background in English language teaching, communications, customer service, or related fields.