Customer Care Executive

Job Title: Customer Service Executive UK Train Ticket Booking Process

Job Role:
We are hiring Customer Service Executives for a UK-based Train Ticket Booking process. The role involves assisting customers with train ticket bookings, schedule inquiries, cancellations, modifications, refunds, and providing exceptional customer support.

INTRESTED CANDIDATES PLEASE SHARE RESUME HERE_SNEHA HR-[phone removed]

Key Responsibilities:

- Handle inbound customer calls related to train ticket bookings.
- Assist customers with reservations, cancellations, refunds, and travel information.
- Resolve customer queries efficiently while ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions.
- Follow company policies and quality standards.

Eligibility Criteria:

- Minimum HSC/Graduate.
- Excellent communication skills in English.
- Freshers and experienced candidates can apply.
- Basic computer knowledge is required.

Salary & Benefits:

- Net Salary: 20,000 – 22,000 per month.
- Travel Allowance: 2,200 per month.
- Pacman Incentive: Up to 2,000 per month.

Shift Details:

- Shift Window: 12:00 PM – 5:00 AM (Rotational Shifts).
- 5 Days Working.
- 2 Rotational Week Offs.

Location: Gurgaon

Preferred Skills:

- Good communication and customer service skills.
- Strong problem-solving ability.
- Ability to work in rotational shifts.
- Customer-focused attitude.