Customer Care Executive

Roles and Responsibilities

• Handle customer complaints and queries via phone calls, emails, and chats to resolve issues promptly and professionally.
  
• Provide excellent after-sales service by ensuring timely resolution of technical problems related to products or services.
  
• Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
  
• Identify opportunities for upselling and cross-selling relevant products or services based on customer needs.
  
• Maintain accurate records of all interactions with customers using CRM software.