Customer Care Executive

Role : Customer Care Executive

Location : Mahim, Mumbai

Qualification : Min Graduate

Min Experience : 5-6 Years ( Hospital / Laboratory Experience Mandatory) -- others should not apply

Candidate to revert back with their current salary and notice period to [email removed] ( Ms. Muriel Anchan)

Job Description

• Handling of Telephone lines/ Helpline Numbers (incoming & outgoing calls).Handling queries over the phone or escalating the calls to the concerned departments or to the right person. Handling this in an efficient and pleasant manner

• Greeting and welcoming the patients/guests/consultants both voice and face-to-face.

• Guide patients and care givers as well as any other officials in their queries and resolve information requests

• Provides information about doctor availability, and various information requirements

• Managing the ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices)

• Monitoring the hygiene level of water counters , pamphlets and brochures, registration counters as well as seating areas

• Co-ordinating with the other departments for the smooth operations of the Hospital.

• Check, sort and forward emails, WhatsApp / text messages

• Reviewing all forms for accuracy and completion according to Centre policies prior to accepting

• Keep track of various mentions of the center and its facilities in the various media platforms

• Complete accurate documentation of patient visits.

• Should answer queries from doctors, and healthcare staff.

• Should complete paperwork related to discounts/ refunds immediately

• Should reconcile all bills/ receipts immediately, and follow up pending payments as required

• Collecting feedback forms from the patients and documenting the same. End of the month preparing and analysing reports to manager (feedback and other reports)

Candidate to revert back with their current salary and notice period to [email removed] ( Ms. Muriel Anchan)