Customer Care Executive

Job Title: Customer Service Executive UK Train Ticket Booking Process

Job Role:
We are hiring Customer Service Executives for a UK-based Train Ticket Booking process. The role involves assisting customers with train ticket bookings, schedule inquiries, cancellations, modifications, refunds, and providing exceptional customer support.

Please whatsapp your resume on this number -Sneha HR- [phone removed]

Key Responsibilities:

- Handle inbound customer calls related to train ticket bookings.
- Assist customers with reservations, cancellations, refunds, and travel information.
- Resolve customer queries efficiently while ensuring a high level of customer satisfaction.
- Maintain accurate records of customer interactions.
- Follow company policies and quality standards.

Eligibility Criteria:

- Minimum HSC/Graduate.
- Excellent communication skills in English.
- Freshers and experienced candidates can apply.
- Basic computer knowledge is required.

Salary & Benefits:

- Net Salary: 19200k to 21000 per month
- Pacman Incentive: Up to 2,000 per month.

Pick and drop provided

Shift Details:

- Shift Window: 12:00 PM – 5:00 AM (Rotational Shifts).
- 5 Days Working.
- 2 Rotational Week Offs.

Location: Gurgaon

Preferred Skills:

- Good communication and customer service skills.
- Strong problem-solving ability.
- Ability to work in rotational shifts.
- Customer-focused attitude.