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    Job · 15152590

    Sitel logo

    Customer Care Executive

    Sitel · Delhi · onsite · Posted 51d ago

    ₹50.0K - ₹3.0L PA0–1 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

  1. Job Title: Customer Service Executive – UK Train Ticket Booking Process
  3. Job Role:
  4. We are hiring Customer Service Executives for a UK-based Train Ticket Booking process. The role involves assisting customers with train ticket bookings, schedule inquiries, cancellations, modifications, refunds, and providing exceptional customer support.
  6. Key Responsibilities:
  8. - Handle inbound customer calls related to train ticket bookings.
  9. - Assist customers with reservations, cancellations, refunds, and travel information.
  10. - Resolve customer queries efficiently while ensuring a high level of customer satisfaction.
  11. - Maintain accurate records of customer interactions.
  12. - Follow company policies and quality standards.
  14. Eligibility Criteria:
  16. - Minimum HSC/Graduate.
  17. - Excellent communication skills in English.
  18. - Freshers and experienced candidates can apply.
  19. - Basic computer knowledge is required.
  21. Salary & Benefits:
  23. - Net Salary: 19,000 – 21000 per month.
  24. - Pacman Incentive: Up to 2,000 per month.
  25. Pick up and drop provided by the organisation
  27. Shift Details:
  29. - Shift Window: 12:00 PM – 3:30AM (Rotational Shifts).
  30. - 5 Days Working.
  31. - 2 Rotational Week Offs.
  33. Location: Gurugram
  35. Preferred Skills:
  37. - Good communication and customer service skills.
  38. - Strong problem-solving ability.
  39. - Ability to work in rotational shifts.
  40. - Customer-focused attitude.

    41. Sourced from naukri

    Skills

    Bpo Customer ServiceInbound Customer Service

    About Foundever

    Sitel logo

    Sitel

    BPO

    5.9k+

    employees

    1985

    41 years old

    Mumbai, Maharashtra

    India

    ₹3.4L PA avg

    Avg at Foundever

    ₹50K – ₹3L PA

    This role

    About

    Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital

    Industries

    BPO

    Employee ratings

    10 reviews

    3.5/ 5

    Culture

    3.3

    Career growth

    2.4

    Work-life

    2.6

    Employees rate it well for

    Job Security35Overall Company35

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    Customer Care Executive · waiting for your command