Customer Care Executive

FOR LOCATIONS: Pune and Maharashtra

KEY RESPONSIBILITIES:

Customer Care:

• Handle all incoming queries via calls, emails, and WhatsApp.
• Categorize communication into enquiries, complaints, assistance, and distributorship requests.
• Provide prompt and effective resolutions to customer complaints.
• Collaborate with the Sales Team for product replacements.
• Work with QA to address and resolve consumer concerns.
• Maintain and update the Customer Care Complaint Tracker.
• Prepare and present monthly reports.

Marketing Coordination:

• Coordinate POP material requirements.
• Oversee promoters attendance, reports, and daily sales tracking.
• Assist in creating presentations and merchandising reports.

IDEAL CANDIDATE PROFILE:

• Experience Required: 3-4 years in handling customer care.
• If you are a customer-centric professional with strong communication and problem-solving skills, wed love to hear from you.

Interested candidates can click on the Join Our Team button apply for the position.