Customer Care Executive
Abate As · Not specified · onsite · Posted 51d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary:
We are looking for a customer-focused and enthusiastic Customer Care Executive to provide excellent service to our customers. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a positive customer experience through effective communication and problem-solving skills.
Key Responsibilities:
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- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Provide information about products, services, and company policies.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Escalate complex issues to the appropriate department when necessary.
- Process customer orders, returns, refunds, and exchanges as required.
- Meet customer satisfaction and performance targets.
- Work collaboratively with team members and other departments to improve customer service.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionFocusCustomer ComplaintsCustomer Care Executive