Customer Care Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in Malayalam language.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
• Process customer requests efficiently through effective communication skills and product knowledge.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-7 years of experience in BPO/Call Centre environment or similar industry.
• Proficiency in Malayalam language (speaking).
• Excellent customer handling skills with ability to handle high-pressure situations calmly.
• Strong calling skills with good voice quality for clear communication over phone lines.