Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries, complaints, and feedback via phone calls, emails, or chats in a professional and courteous manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• Fluent English language skills (spoken & written).
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• 0-3 years of experience in BPO/call center environment preferred but not mandatory.