Customer Care Executive
Garbha Gudi Pharma · Bengaluru · onsite · Posted 54d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Preferred candidate profile
Job description:
Job Description: We are looking for a motivated and energetic Junior Associate to join our Pre-Sales
Calling team. In this role, you will be the first point of contact for potential Couples, helping to
generate interest in our products or services and qualify the leads. This is an excellent entry-level
opportunity for individuals eager to start a career in sales and Couple engagement.
Job Responsibilities:
- Make outbound calls and respond to inbound inquiries from prospective Couple
- Present the key features and benefits of products or services to generate interest
- Identify Couple needs and determine how our solutions can meet those needs
- Qualify the leads based on defined criteria
- Maintain accurate records of Couple interactions and lead status in the CRM system
- Follow up with leads via phone or email to nurture and convert interest into opportunities
- Meet or exceed daily and weekly performance metrics (e.g., call volume, lead conversions)
- Collaborate with the manager to refine call scripts and messaging
- Stay up to date on product knowledge, industry trends, and competitor offerings
Qualifications and prerequisites:
- PUC/Diploma or equivalent required; college coursework in business or marketing is a plus
- Prior experience in telemarketing, sales, or call center work is an advantage but not mandate
- Strong communication and persuasion skills
- Customer-first attitude and ability to build rapport quickly
- Comfortable working with targets and under pressure
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, ZOHO) is a plus
- Willingness to work in flexible shifts, including evenings and weekends
Interested can contact Nischitha [phone removed] or drop an email to [email removed]
Job Type: Full-time
Benefits:
Health insurance
Work Location: No. 41, 2nd Floor, Shubhashri Pride, S End Rd, next to Bharathi Nursing Home, Tata Silk Farm, Basavanagudi, Bengaluru, Karnataka 560004
Sourced from naukri