Customer Care Executive
House of Atri · Gurugram · onsite · Posted 57d ago
About a minute. You'll make an account on the way through.
About this role
About us:
At ATRI, were building a fashion brand where every customer interaction matters.
Were looking for someone who is warm, articulate, organised and genuinely enjoys helping people.
What youll be doing:
• Handle customer queries across WhatsApp, calls, Instagram & email
• Assist customers with orders, sizing, returns & exchanges
• Follow up on pending queries and ensure timely resolution
• Coordinate with the operations, production & dispatch teams
• Handle customer concerns with patience and professionalism
• Maintain customer records and update order/CRM information
• Help create a seamless, premium customer experience
What were looking for:
Excellent communication skills in English & Hindi
Warm, patient and customer-first approach
Strong follow-up and coordination skills
Ability to multitask and manage multiple conversations
Good understanding of WhatsApp Business & CRM tools
E-commerce, fashion or retail experience is a plus
If youre someone who believes great customer service is about more than just answering queries, we’d love to hear from you.
Sourced from naukri