Customer Care Executive

Interested candidates please contact Daksh-[phone removed]

Location: Sector 44, Gurugram

(Walk-in Interviews only)(No virtual interviews)

Employment Type: Full-time

Salary range: 2.5 - 3.5 LPA, depending on relevant experience.

Job Description:

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities:

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Requirements:

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.
• Language : English , Hindi

Working Conditions:

• 6-day working week.
• No virtual rounds