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    Job · 14174063

    Naukri logo

    Customer Care Executive

    Naukri · Pune · onsite · Posted 56d ago

    ₹1.0L - ₹2.7L PA0–1 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Are You Passionate About Helping Customers and Building a Career in Customer Service?

    Then This Opportunity Is Just for You!!!!

    We are looking for enthusiastic professionals with 0 to 1 year of experience who are willing to undergo training in Mysore and build a rewarding career in Customer Service and Customer Experience Management.

     

    What We Expect

    Strong verbal communication skills (B2 level or above)

    Willingness to travel and stay in Mysore for the training program planned for 2 months

    Flexibility to work from Bangalore, Pune, or Hyderabad after successful completion of training

    Customer-focused mindset with excellent interpersonal skills

    Ability to handle customer queries with patience, empathy, and professionalism

    Quick learner with the ability to adapt to new processes and business requirements

    Willingness to work in a dynamic customer-facing environment

     

    Eligibility:

    Any Graduate with good communication skills and a strong interest in customer service, customer support, and customer experience.

     Role After Training – Associate you will:

    Key Responsibilities

    Handle customer inquiries via phone, email, and chat in a professional manner

    Resolve customer concerns and provide timely and accurate solutions

    Ensure a positive customer experience by understanding customer needs and expectations

    Maintain customer records and update relevant systems accurately

    Collaborate with internal teams to resolve customer issues effectively

    Adhere to quality standards, service levels, and operational guidelines

    Contribute to customer satisfaction and continuous process improvement initiatives

     

    Why Join Us?

    Structured learning and development program

    Opportunity to build a career in Customer Service and Customer Experience

    Exposure to global customers and business operations

    Growth opportunities across customer support and operations functions

    Collaborative, inclusive, and people-focused work environment

    Continuous learning and career progression opportunities

    Sourced from naukri

    Skills

    Customer ServiceCustomer SupportCustomer CareOutboundDomesticCustomer HandlingGraduateCallingTelecallerFreshervoicebpovoice processVoice SupportTelecalling

    About Naukri

    Naukri logo

    Naukri

    Internet

    2.7k+

    employees

    1996

    30 years old

    Noida, Uttar Pradesh

    IN

    ₹11.4L PA avg

    Avg at Naukri

    ₹1L – ₹2.7L PA

    This role

    About

    This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.

    Industries

    Internet

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.4

    Career growth

    4.6

    Work-life

    4.3

    Employees rate it well for

    Job Security43Company Culture42

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    Customer Care Executive · waiting for your command