Customer Care Executive

Key Responsibilities:

• Handle inbound and outbound customer calls, chats, and emails
• Communicate clearly and confidently in Marathi, Hindi, and English
• Resolve customer queries, complaints, and requests in a timely manner
• Provide accurate information about products, services, and processes
• Maintain customer records and update information in the system
• Escalate complex issues to the relevant department when required
• Follow company policies, procedures, and quality standards
• Ensure high levels of customer satisfaction and service quality

Required Skills & Qualifications:

• Fluent in Marathi(spoken, Reading& Writing)
• Good communication skills in Hindi and English
• Basic computer knowledge (MS Word, Email, CRM tools preferred)
• Good listening, problem-solving, and interpersonal skills
• Ability to work in shifts, weekends, or holidays if required
• Customer-focused attitude with patience and empathy