Customer Care Executive

Roles and Responsibilities:

• To follow up with our counter parts and respective destinations via out bound calls for on time delivery within TAT(Turn around time).

• Follow up with Branches.

• Resolving Customer Queries.

• Drafting Mail and sharing the feedback to the concerned customer.

• Escalating the issues as per the escalation matrix.

• Clearing the pending shipments on day to day basis.

• Take care of other official works assigned by the Manager.

• Sharing the day to day activities to the management as a report.

Requirements:

• Should have System Knowledge,

• Well versed with Excel with Formulas.

• Should be able to understand and revert client s mails.

• Languages: Multiple languages, Kannada & English (Mandatory)

• Looking for long term association.

• Preferable in and around BTM Layout