Customer Care Executive

Customer Care Executive

Job Description:

• Make 100+ telecalling activities daily to existing and prospective customers and pitch suitable Gold Loan products.
• Generate Gold Loan leads by contacting inactive customers from the existing database and identifying potential customers through open-market activities.
• Follow up with leads, understand customer requirements, and ensure lead conversion.
• Coordinate with branch staff and managers for documentation, processing, and successful closure of customer requirements.
• Assist in customer service activities and resolve customer queries professionally.
• Support and supervise day-to-day customer service operations at the branch.
• Maintain customer records, follow-up details, and lead status accurately.
• Develop and maintain good relationships with customers to encourage repeat business and customer retention.
• Gain hands-on experience in Gold Loan operations, customer handling, sales, lead generation.

Contact Details

Name: A.Rajesh & Preethi

Phone: [phone removed] & [phone removed]

Email: [email removed]

Location: All Over Chennai, Tamil Nadu, India