Customer Care Executive

Company Description Woodrock Infotech Private Limited provides consulting services that help organizations scale their technology teams and strengthen marketing and customer service capabilities. The company focuses on delivering solutions that support business growth and enhance overall performance. Team members are trained to offer high-quality service to clients and contribute to their long-term success. Woodrock Infotech values adaptability, collaboration, and a client-centric approach, positioning itself as a versatile partner for companies seeking sustainable expansion.

Role Description This is a full-time, on-site Customer Care Executive role based in Kolkata. The Customer Care Executive will handle incoming and outgoing customer interactions through phone, email, and chat, ensuring timely and accurate responses to inquiries and issues. Responsibilities include resolving customer concerns, maintaining detailed records of interactions, and following up to ensure customer satisfaction. The role involves coordinating with internal teams to address service requests, providing information about products and services, and identifying opportunities to improve processes. The Customer Care Executive may also support sales initiatives by sharing relevant product details and helping customers with order-related queries.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills to manage inquiries and resolve issues effectively.
• Strong Communication skills, both verbal and written, to interact clearly and professionally with customers and internal teams.
• Basic Sales skills to identify customer needs, suggest suitable services, and support sales-related activities.
• Ability to use customer service software, CRM tools, and standard office applications.
• Strong problem-solving abilities, attention to detail, and a customer-centric mindset.
• Ability to work on-site in Kolkata and collaborate effectively in a team environment.
• Prior experience in customer care, call center, or client-facing roles is an advantage.
• Minimum educational qualification: high school diploma; a bachelor's degree in business, communications, or a related field is preferred.