Customer Care Executive

About the Company

DIYA GREENCITY PRIVATE LIMITED is seeking a highly motivated and customer-focused CRM Executive to join our team on FULL Time ON SITE basis for the affordable group housing project Diya Greencity in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India. This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government. This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project. Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields.

About the Role

The CRM Executive will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently while maintaining a high level of customer service.

Responsibilities

• Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
• Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
• Collaborate with the sales team to provide seamless support throughout the sales process.
• Utilize CRM software to track customer interactions, document inquiries, and generate reports.
• Analyze customer data to identify patterns, trends, and opportunities for improvement.
• Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
• Contribute to the development and implementation of CRM processes and protocols.
• Continuously update product knowledge to provide accurate information to customers.
• Strive to exceed customer expectations and contribute to a positive and collaborative team environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
• Proficiency in using CRM software and tools.
• Analytical mindset with the ability to analyze customer data and generate insights.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational and problem-solving skills.
• Flexibility to work on weekends or extended hours, if required.

Work Timings

Monday to Saturday 9.30 am to 6.30 pm

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team. Together, we can make a difference in the lives of our valued customers.

Project Website https://diyagreencity.com

Project Site https://goo.gl/maps/haYVq2xkUxJvBZMz6

To apply

• Apply through Linkedin and message your present residence location
• Whatsapp your resume with present residence location https://wa.link/smkmck

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.