Customer Care Executive

Customer Support Executive Job Description

Job Title: Customer Support Executive
Department: Customer Service / Operations
Experience: Fresher / 0–2 years
Location: [Gurgaon Sector 18 ,PH - 4 plot no - 247- Startek ]
Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Executive to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience through effective communication and timely support.

Key Responsibilities

• Handle customer queries through calls, chat, or email.
• Resolve customer complaints and service-related issues.
• Provide accurate information about products and services.
• Maintain professional and courteous communication.
• Record customer interactions in the CRM/system.
• Follow company policies and standard operating procedures.
• Escalate complex issues to the concerned team.
• Achieve assigned quality and productivity targets.
• Ensure customer satisfaction and timely resolution.
• Maintain accurate records of customer interactions.

Requirements

• Good verbal and written communication skills.
• Customer-focused and problem-solving attitude.
• Basic computer knowledge.
• Ability to work in a team environment.
• Willingness to work in rotational shifts, if required.
• Freshers are welcome to apply.