Customer Care Executive

Lifenity is looking for a Customer Care Executive Customer Support & Sales to join our team at Lower Parel, Mumbai.

The candidate will be responsible for handling customer queries, coordinating diagnostic bookings and sample collection, resolving customer concerns, and generating sales through calls and customer interactions.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Understand customer requirements and recommend suitable diagnostic tests and health packages.
• Generate sales through outbound calling and customer follow-ups.
• Explain diagnostic packages, offers, pricing, and services to customers.
• Convert enquiries and leads into bookings.
• Follow up with customers for pending bookings and repeat requirements.
• Handle customer queries related to tests, reports, bookings, and sample collection.
• Resolve customer complaints professionally and escalate issues when required.
• Maintain accurate customer and sales data in CRM/MIS.
• Achieve assigned calling, conversion, and sales targets.
• Maintain good customer relationships and encourage repeat bookings.
• Follow company SOPs and ensure a high level of customer service.

Requirements

• Graduate / 12th Pass with relevant experience.
• 1 - 5 years of experience in Customer Care, Telesales, Inside Sales, BPO, Healthcare, Diagnostics, or a related industry.
• Good communication skills in English and Hindi.
• Marathi communication will be an advantage.
• Strong convincing and sales skills.
• Basic knowledge of MS Excel and computer operations.
• Good telephone etiquette and interpersonal skills.
• Target-oriented and comfortable working under pressure.
• Comfortable working in a Rotational shift.

Key Skills

Customer Service | Customer Support | Telesales | Inside Sales | Calling | Lead Conversion | Healthcare Sales | Diagnostics | Customer Handling | Follow-up | MS Excel | Communication

Performance Expectations

• Daily calling and follow-up activities.
• Lead conversion and booking generation.
• Achievement of monthly sales targets.
• Customer satisfaction and timely query resolution.
• Accurate CRM/MIS updates.

Job Location: Lower Parel, Mumbai
Experience: 1 - 5 Years
Employment Type: Full-Time
Shift: Rotational Shift
Role: Customer Care Executive Customer Support & Sales