Customer Care Executive

Role & responsibilities

Key Responsibilities: • Provide Voice-based support for travel customers with timely and accurate resolutions. • Assist customers with flight bookings, rescheduling, cancellations, and refunds. • Ensure adherence to process guidelines and quality standards. • Collaborate with team leads, SMEs, and support staff to meet performance goals. • Maintain data confidentiality and compliance in all interactions.

Preferred candidate profile

For International Desk Experts • Experience: Minimum 1 years in Contact Centre / Customer Service (Travel domain preferred).

For Domestic Desk Experts • Experience: Minimum 6 months to 2 years in Contact Centre / Customer Service (Travel domain preferred).