Customer Care Executive
N JOB EXPRESS - HR SERVICES · Hyderabad · onsite · Posted 64d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Customer Support Executive Voice Process - Banking
Process Details
Process Type: Inbound Voice (Customer Support)
Qualification: Degree passed out & Above
Languages Required: English & Hindi (Regional language proficiency preferred)
Working Days: 6 days a week, 1 rotational week off
Transportation: 2-way cab facility up to 35 KM radius (Nodal point pick-up & drop) for pocharam location and 2000 Allowance for Hitech City locaiton
Key Responsibilities
- Handle inbound customer calls and provide accurate information regarding banking products and services.
- Clarify customer queries and determine appropriate solutions.
- Research, troubleshoot, and resolve issues efficiently.
- Escalate unresolved queries to the appropriate department when needed.
- Complete transactions and maintain accurate documentation.
- Cross-sell suitable banking products based on customer requirements.
Education
- Graduates are eligible to apply.
- Note: Pursuing Higher Education & B. Pharmacy students are not eligible.
Required Skills & Competencies
- SVAR Score: 50 & above
- Excellent verbal communication in English & Hindi
- Regional language proficiency preferred
- Basic computer knowledge and familiarity with MS Office tools
- Strong telephone etiquette and active listening skills
- Sound decision-making, logical reasoning, and numerical ability
- Customer-oriented mindset with patience and empathyRole & responsibilities
Preferred candidate profile anywhere from India
Location : Hitechcity , Pocharam , Begumpet , Ranigunj
Perks and benefits
Will discuss during the interview Call.
Sourced from naukri