Customer Care Executive

Job Responsibilities

Handle inbound and outbound customer calls professionally.

Understand customer requirements and provide suitable products/services.

Resolve customer queries and provide accurate information.

Generate leads and convert enquiries into sales.

Achieve daily, weekly, and monthly sales targets.

Follow up with prospective and existing customers.

Maintain customer information and call records in CRM.

Handle objections and negotiate effectively to close sales.

Ensure a positive customer experience and maintain service quality.

Meet process KPIs such as sales, conversion, call quality, productivity, and customer satisfaction.