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    Job · 12277243

    Naukri logo

    Customer Care Executive

    Naukri · Pune · onsite · Posted 64d ago

    ₹1.5L - ₹5.0L PA1–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Tech Mahindra Ltd - Pune Hiring for International Inbound Voice


    Interview Location: Tech Mahindra Hinjewadi Phase 3

    Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)


    • Shift: US rotational shift
    • Job Location: Pune Hinjewadi Phase 3
    • Experience: 1 to 3 Years
    • Interview Rounds: 3
    • Education: Any undergraduate


    Role & responsibilities:

    • Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
    • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
    • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
    • Accurately document customer interactions and update records in the CRM system.
    • Collaborate with team members and other departments to resolve complex issues.

    Required profile:

    • Min 12 month of international Inbound Voice experience
    • Min 10 + 2 ( Undergraduate ) is mandatory
    • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
    • Experience resolving customer issues in billing,
    • Demonstrated communication skills.
    • The clarity in thought process (Able to articulate his/ her thought)
    • Ability to handle tough situations with customers.
    • Strong ability to multitask and take fast decisions independently.
    • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
    • Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
    • Ensure Timely & Professional Responses to all Queries.

    Perks and Benefits:

    • Cab Facility both ways [Pick up and drop within Transport radius.
    • Immense Growth
    • Interview Rounds: 1st Level - HR ROUND 2nd Level - UAT / Operations 3rd Level SHL [Need to score B2 and above

    Sourced from naukri

    Skills

    International VoiceInternational CallingInternationalInternational Call CenterInternational BPOUs Calling

    About Naukri

    Naukri logo

    Naukri

    Internet

    2.7k+

    employees

    1996

    30 years old

    Noida, Uttar Pradesh

    IN

    ₹11.4L PA avg

    Avg at Naukri

    ₹1.5L – ₹5L PA

    This role

    About

    This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.

    Industries

    Internet

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.4

    Career growth

    4.6

    Work-life

    4.3

    Employees rate it well for

    Job Security43Company Culture42

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    Customer Care Executive · waiting for your command