Customer Care Executive

Position: Chat Process Executive
Location: Mohali
Work Mode: Work from Office
Qualification: UG / Graduate

Experience: Freshers and experienced candidates can apply

Key Responsibilities

• Handle customer queries through chat.
• Provide accurate and timely resolutions.
• Maintain a professional and customer-friendly communication style.
• Follow process guidelines and quality standards.
• Achieve assigned productivity and performance targets.
• Escalate complex issues to the appropriate team when required.

Candidate Requirements

• Good written communication skills in English & Hindi.
• Basic computer knowledge.
• Comfortable working in a rotational shift environment.
• Ability to multitask and handle multiple chats efficiently.
• Candidates who can work from the Mohali office are preferred.

What We Offer

• Work-from-office opportunity in Mohali.
• Structured training and process guidance.
• Opportunity for freshers to start their career in customer support.
• Growth opportunities based on performance.