Customer Care Executive

Role & responsibilities

The purpose of this role is to bridge the gap by giving fast track services to our customers. The

primary role of the customer service representative is to interact with customers to address their

concerns, answer their questions and assist them with their needs. A customer service

representative will often answer customer phone calls and emails, responding to customers'

questions and concerns.

Handle inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related

answers.

• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.

Preferred candidate profile

Graduate/Post Grad in any field

• Prior experience with customer service and call centres in

relevant job roles.

• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving

skills.

• Excellent communication and listening skills with good

command over the English language/ regional if applicable