Customer Care Executive
Dreams Management · Mumbai · onsite · Posted 57d ago
₹3.0L - ₹3.8L PA2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
To Handle inbound customer calls and register complaints in CRM
To Make outbound calls for missed call follow-ups and Cancelled Complaints
To Follow up with service centers for pending complaint and timely closure of complaints.
Monitor daily calls and assign to respective service centers
Prepare daily work reports and weekly database reports
Manage spare inquiries, orders, and follow-ups
To Make outbound calls for missed call follow-ups and Cancelled Complaints
To Follow up with service centers for pending complaint and timely closure of complaints.
Required Candidate profile
Manage and respond to Whats App chatsMonitor daily calls and assign to respective service centers
Prepare daily work reports and weekly database reports
Manage spare inquiries, orders, and follow-ups
Perks and benefits
PF, ESIC/ Mediclaim, PLs, Bonus, Gratuity, MLs.Sourced from naukri
Skills
Customer ServiceCustomer SupportPost SalesWarranty HandlingCustomer ComplaintsAfter Sales SupportCustomer Care Service