Customer Care Executive

JD (M)JOB DESCRIPTION :CUSTOMER CARE EXECUTIVE

• To ensure that the telephone is answered promptly, skillfully, courteously and taking immediate action as per request.
• Answer and screen all incoming calls in a professional, efficient, commercially acceptable, prompt and courteous manner.
• Take messages on the telephone correctly and if required, route it to the correct person.
• Follow the Escalation Procedure religiously to provide timely resolution to customers issues.
• Ensures that all decisions and resulting actions are made timely and executed properly along with justified resolution.
• Maintain customer satisfaction by analyzing, investigating and resolving complaints timely and also maintaining the complaint register.
• Maintaining call-log data, analyzing the data & preparing report of the same.

EXPERIENCE:-

• Minimum 2 years of experience as a Customer Care Executive in the IT/Software firm.

SKILLS:-

• Good communication skills.
• Able to work, co-operate and communicate within the Team.
• Experience of handling different kinds of Phone Calls and Customer Queries.
• Working knowledge of Microsoft Office, Internet usage, and Complaint Handling Experience.
• Prior experience in Customer Care Service in an IT/Software Firm is must.

QUALIFICATION:

• Graduate - Any Specialization

SALARY: As Per Company Norms