Customer Care Executive

Job Description:

To remain well-groomed as per company policy.

• Handling telephonic inquiries of the patients and keeping a record of the same.
• Booking new and follow-up appointments of the patients online and directly in Medics.
• Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
• Greeting and welcoming the patients/guests/consultants both voice and face-to face.
• Assisting patients to fill-up the registration form and then registering patients in Medics.
• Collecting payments and generating receipts for the patients.
• Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
• Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
• Following the patient flow as per standards and coordinating the same with other roles in the center.
• Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
• Managing the patients waiting time in peak hours.
• Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices).
• Monitoring the hygiene level of water counters and washrooms.
• Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
• Participates in all events/promotions/training and development programs • Obtaining and entering new patient demographics.
• Reviewing all forms for accuracy and completion according to Center policies prior to accepting.
• Billing for the patients and closure of account on daily basis before leaving.
• Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports).
• Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
• Appointment booking and follow ups for OPD patients. •
• Rescheduling of the OPD appointments..
• Daily reports sending it to all concern department.